Learner Records - Removal or access
AMHSA maintains learner training records originally collected in the LMS indefinitely.
Where a learner would like to request removal of their personal information or the full training record, the learner may request such removal via email to safety@amhsa.net. AMHSA will render the requested information and/or record(s) inaccessible within 48 -hours. Access to the archival system is limited to authorized AMHSA employees.
In cases where a learner is no longer employed with a municipality or organization transacting with AMHSA, AMHSA will work with all parties involved (previous employer, current employer, learner) to ensure privacy and confidentiality of personal information is maintained.
Individuals have a right to access their own personal information in a record that is in the custody or under the control of AMHSA, subject to some exceptions. For example, organizations are required under the Alberta’s PIPA to refuse to provide access to information that would reveal personal information about another individual.
The individual must provide sufficient information in the request to allow AMHSA to identify the information the individual is seeking. The individual may also request information about AMHSA’s use of the personal information and any disclosure of that information to persons outside the organization. The individual may request a correction of an error or omission in their personal information.
If AMHSA refuses a request in whole or in part, AMHSA will provide the reasons for the refusal. In some cases where exceptions to access apply, AMHSA may withhold that information and provide the individual with the remainder of the record.
AMHSA will respond to requests within 45-calendar days, unless an extension is granted.
AMHSA may charge a reasonable fee to provide information, but not to make a correction. AMHSA will not charge fees when the request is for personal employee information. AMHSA will advise the individual of any fees that may apply before beginning to process the request.